Original research of 3,000 consumers across the UK, U.S. and Australia by TNS highlights a growing reliability gap in retail payments that may cost retailers revenue and impact CX.

Last year, Sam's Club Member Access Platform (MAP) evolved into the industry’s first Retail Experience NetworkTM, a model designed around how Sam’s Club members actually shop.

American Express is launching new tools that enable people to shop using agents as large language models (LLMs) continue to eat away at traditional search.

The new platform will replace a decade-old custom-built system, enabling the retailer to scale more efficiently and reduce operational complexity.

Among e-commerce platforms, Shopee has 52% market share in Singapore, followed by Lazada (36%) and Amazon and TikTok Shop (6% each).

The changes to Sparks are based on insights from thousands of M&S customers, who signalled a desire for more rewarding, personalised experiences from the scheme.